Frequently Asked Questions
Everything you need to know about your Shop Dixi experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days for domestic orders, while international shipping can take 7-14 business days depending on your location.
What is your return policy for jewelry and accessories?
We offer a 30-day return window for most items. Products must be unworn, in their original packaging, and with all security tags attached. Please note that earrings are non-returnable for hygiene reasons.
How should I care for my Shop Dixi pieces?
To maintain the quality of your jewelry, avoid contact with water, perfumes, and lotions. Store your pieces in a cool, dry place, preferably in the pouch or box provided.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for buy-now-pay-later options.
Can I track my order once it has shipped?
Yes, once your order is dispatched, you will receive an email notification containing a tracking number and a link to monitor your delivery's progress.
Do you offer international shipping?
Absolutely! We ship to over 50 countries worldwide. Shipping costs and delivery times will be calculated at checkout based on your destination.