Returns & Exchanges
At Shop Dixi, we want you to love your new fashion finds, but if something isn't quite right, we offer a hassle-free 30-day return policy for most items. Simply ensure your pieces are unworn and in their original packaging to qualify for a full refund or store credit.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Carefully place the items in their original jewelry boxes or garment bags, ensuring all tags are attached and the parcel is securely sealed.
Ship It Back
Print your prepaid shipping label from the portal and drop off the package at your nearest authorized carrier location.
Receive Your Refund
Once our team inspects your return, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing